Split Charges Between Accounts

Stay allows users to split charges posted to an account (reservation, group, A/R account, and house account) across multiple destinations. When splitting charges between accounts, users have the following options:

  • Select the destination accounts to which a percentage of the posted charges must be transferred

  • Select a routing rule template.

For example, guests can request that 50% of the room charges posted to the default folio of a reservation be split between folios 1 and 2. In this case, each instance of nightly room charge posted to folio 1 during the stay will be adjusted by 50% and the remaining amount will be posted to folio 2.

Previously, users had to select each charge and manually transfer to a different account or configure a routing rule to split the charges by an amount or percentage and route them to different destinations as and when a charge was posted.

This enhancement allows users to select the preferred charges and configure the percentage of charges to be transferred to multiple destination accounts.

Permissions

The following permissions must be assigned to use this feature.

  • StayWriteTenantSplitChargeReasons: Allows users to configure split charge reasons at the tenant-level. Users with this permission can view, add, modify, and inactivate reasons both at the customer and property-levels.

  • StayWritePropertySplitChargeReasons: Allows users to configure split charge reasons at the property-level. Users with this permission can view, add, modify, and inactivate reasons at the property-level only. Users cannot view the reasons configured at the customer-level.

These permissions are assigned to the following roles by default:

  • System Administrator

  • Stay Hotel Manager

  • Department Manager

Property Setup

Users must select the newly added Allow Split Charges checkbox in the Split Charges section in the Folio Defaults tab of the Guest Accounting screen (Settings ➜ Guest Accounting ➜ Folio Defaults) to enable users to split charges between accounts (reservation, group, A/R account, and house account).